Last Updated: April 13, 2025
To place an order, simply browse our products, add items to your cart, and proceed to checkout. You'll need to provide shipping information and payment details to complete your purchase.
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and various local payment methods depending on your region.
Yes, we use industry-standard encryption and security measures to protect your payment information. Your credit card details are never stored on our servers.
You can modify or cancel your order within 1 hour of placing it by contacting our customer service team. Once your order has entered the processing stage, we cannot guarantee that changes or cancellations can be accommodated.
Delivery times vary depending on your location and the shipping method selected. Standard shipping typically takes 7-15 business days for international orders, while express shipping can take 3-7 business days. Domestic orders within China are usually delivered within 1-5 business days.
Yes, we ship to most countries worldwide. During checkout, you can see if your country is supported and view the available shipping options.
Once your order ships, you'll receive a shipping confirmation email with a tracking number. You can use this number to track your package on our website or directly through the carrier's website.
Import duties, taxes, and customs fees are not included in the product price or shipping cost. These charges vary by country and are the responsibility of the customer.
We offer a 30-day return policy. If you're not satisfied with your purchase, you can return it within 30 days of delivery. Please see our Return Policy for full details.
To initiate a return, please contact our customer service team with your order number and the reason for the return. We'll provide you with a return authorization and instructions for shipping the item back to us.
Once we receive your returned item, we'll inspect it and process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution, typically 5-10 business days.
Yes, we offer exchanges for items of equal value. If you prefer an exchange over a refund, please indicate this when initiating your return.
We strive to display product images as accurately as possible. However, colors may appear slightly different due to monitor settings and lighting conditions during photography.
Our products are sourced from trusted suppliers around the world. We carefully select each item to ensure quality and value.
Warranty coverage varies by product. Specific warranty information, if applicable, is listed on the product page. Most electronic items come with a standard manufacturer's warranty.
While you can browse our products without an account, creating an account is required to make a purchase. An account allows you to track orders, save shipping information, and enjoy a faster checkout process for future purchases.
We take data protection seriously and comply with applicable privacy laws. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal information.
Yes, you can request account deletion by contacting our customer service team. Please note that we may be required to retain certain information for legal and business purposes.
You can reach our customer service team through the following channels:
Our customer service team is available Monday through Friday, 9:00 AM to 6:00 PM China Standard Time (CST). We strive to respond to all inquiries within 24 hours during business days.
Currently, we operate exclusively online and do not have physical retail locations. This allows us to offer competitive prices and serve customers worldwide.